Information for former Solarnova customers
Solarnova was declared bankrupt in February 2025.
As part of these bankruptcy proceedings, Solar Assistance legally acquired the Solarnova customer base from the bankrupt estate through the appointed receiver.
Since this acquisition, former Solarnova customers can turn to Solar Assistance for technical support, service, and further follow-up of their solar installation.
To ensure a smooth follow-up of your installation, we ask you to check the form below and complete your details where necessary. This ensures we have the correct information to help you quickly and efficiently.
You can find your unique code at the top of the letter you received.
Solar Assistance acquired the Solarnova customer base directly from the bankrupt estate.
Your installation remains your installation. You once again have a single point of contact for service, maintenance, and warranty follow-up.
Verify for yourself?
Consult the details of the receiver appointed in the bankruptcy.
This external link is provided solely for information and verification purposes. The receiver is not involved in and does not provide any recommendation for the current services of Solar Assistance.
Why are we informing you about this?
We understand that a bankruptcy can cause questions and uncertainty. Furthermore, we have noticed that former customers of bankrupt solar energy companies are regularly approached by various commercial parties.
This can lead to uncertainty about who actually acquired the customer base from the bankrupt estate. We want to be transparent about this.
What does this mean for you as a former Solarnova customer?
Bankruptcy does not automatically mean that existing manufacturer warranties on solar panels, inverters, or other components disappear. The manufacturer’s terms remain decisive. Solar Assistance supports you with:
- technical questions about your installation;
- malfunctions and technical interventions;
- administrative and technical follow-up of manufacturer warranties;
- monitoring and control;
- maintenance and optimization;
- expansion or modification of your installation.
Be careful with unclear communication
A former installer, subcontractor, supplier, or partner of Solarnova has not automatically acquired the customer base from the bankrupt estate. When in doubt, always ask in what capacity a company is approaching you and how they obtained your data. Solar Assistance can demonstrate its own acquisition.
Certainty for your solar installation
In addition to interventions, would you like structural follow-up and support for your installation? With our Solar COMFY solar plan, you can opt for additional service and follow-up of your solar installation.
Questions about your Solarnova installation?
Since 2012, Solar Assistance has been supporting owners of solar installations with service, maintenance, and monitoring.
About us
Solar Assistance is Belgium’s leading specialist in the maintenance, monitoring, and servicing of solar panels. Since our founding in 2012, we have helped thousands of individuals and businesses.
With a team of over 25 specialists, our focus is on one thing: ensuring your solar panels perform as they should, year after year.
Our services
Want to be sure your solar panels are performing optimally? With our solar plans, we take care of everything for you, so you can maximize savings on your energy bill. Don’t have a solar plan? No problem! We also offer individual services:
✓ Breakdown assistance
✓ Cleaning of solar panels
✓ Inverter malfunctions
✓ Dismantling solar panels
✓ Repairing solar panels
✓ Installing bird protection
✓ Administrative assistance
