A solar plan is an annual subscription that monitors, maintains, and protects your solar panels. Even if your installer has gone bankrupt. We cannot guarantee that the sun will shine, of course. But when the sun does shine, we ensure that your solar panels always provide optimal yields. With our solar plans, you can therefore always enjoy the sun with peace of mind.
With Solar EYE, we offer 24/7 monitoring of your solar system and detect problems quickly and easily.
With Solar COMFY, we offer 24/7 monitoring, all-risk insurance, annual cleaning, inspection and detailed reporting.
| Benefits | Solar EYE | Solar COMFY |
|---|---|---|
| 24/7 monitoring |  | |
| Annual inspection | – | |
| Annual solar panel cleaning | – | |
| All-risk insurance | – | |
| Replacements under warranty | | |
| Fast problem detection | | |
| Yield optimisation | | |
| Safe osmosis technique | – | |
| Maximum yield promise | – | |
| Detailed reporting | – | |
| Support within 24 hours (working days) | | |
| Help with warranty claims | | |
| Discount on repairs outside of warranty | | |
| Priority in interventions | | |
| Price per month | €4.99 | from €16.99 |
A solar plan is an annual subscription for your existing solar panels. We monitor your installation continuously, detect problems, and ensure they get resolved. Depending on the plan, this includes annual cleaning, a technical inspection, and all-risk insurance. This means you don’t have to keep an eye on your yield yourself every day.
Solar EYE revolves around monitoring. We monitor your installation and notify you in the event of a malfunction, after which you contact us to schedule an intervention. Solar COMFY goes further: we contact you ourselves in the event of a problem, and you receive annual osmosis cleaning, a technical inspection with a report, and all-risk insurance. In short: with EYE you know when something goes wrong, with COMFY we take care of it completely for you.
Yes. A solar plan works on any existing installation, regardless of who installed it. We set up solar plans daily for owners whose original installer has stopped or gone bankrupt. In that case, your installation is monitored again and you have a fixed point of contact for technical questions, warranties, and interventions.
Yes, you can upgrade to a more comprehensive solar plan at any time. Please contact us, and we will arrange the switch.
We link the most common brands on the Belgian market to our platform. If your inverter cannot be linked directly, we place a Solar Assistance monitoring device that still forwards the data. During your application, we ask if you can already consult your yield online today. Based on that, we determine which of the two is necessary.
Your inverter’s app shows what your installation is producing. Our monitoring compares that actual yield with what your installation should be producing at that moment, calculated based on the actual solar radiation. It is precisely that difference that exposes creeping problems: a defective panel, dirt, or an inverter that is gradually performing less. Seeing a yield is not the same as achieving an optimal yield.
If your existing inverter can be configured to our platform, we charge a one-time connection fee of 69 euros. If extra hardware is required, the one-time installation cost is 129 euros. You will see this amount immediately in the price calculation, so you know exactly what you are paying in advance. If you do not yet know which of the two applies to you, we will charge the highest rate for the time being and credit the difference if it appears during connection that a configuration is sufficient.
With Solar COMFY, we clean your panels once a year with osmosis water and a soft telescopic brush, without chemical products. We schedule that maintenance within a pre-agreed period, so you know when we are coming by. Solar EYE does not include cleaning, but as a customer with a solar plan, you do enjoy preferred rates when you order one separately from your solar plan.
Standard cleaning is included for installations on a flat roof or installations that we can reach from the ground, up to a height of fifteen meters. If your installation is more difficult to reach or your gutter is higher than eight meters, an additional charge will apply. If moss is present, we charge a one-time surcharge for its removal. All surcharges become visible immediately in the price calculation, so you get no surprises afterwards.
With Solar EYE and Solar COMFY, we continuously monitor the performance of your solar panels. Any deviations or issues are detected immediately, and you’ll receive a notification so we can intervene quickly.
Our platform automatically sounds the alarm in 2 cases. Firstly, when no registration at all comes in on a daily basis, which usually indicates a failure or a communication problem. Secondly, when your monthly yield is 20% or more lower than expected based on the solar radiation. You receive notifications via the monitoring platform and by e-mail.
For most installations, the existing internet connection in your home is sufficient. If we place a monitoring device, you provide a power outlet near your inverter yourself. We will let you know in advance if that is the case for you.
The insurance covers damage to your installation caused by external factors: storm, hail, lightning strike, fire, theft, and vandalism. Solar Assistance takes out this policy in your name through a recognized broker with the lead insurer Baloise GmbH.
If you report damage, we will perform the diagnosis ourselves and open your file. Unlike a traditional insurer, we do not have to wait for the approval of an external loss adjuster. As a result, we can start the repair faster and your loss of production remains limited.
If the claim is accepted, we will cover the repair costs, including materials, installation, and transport. Inspection costs are excluded. Your installation will be restored to its pre-damage state, so that your production returns to its former level as much as reasonably possible. The excess is 750 euros including VAT per claim.
We take over the warranty claim from you completely. We analyze the problem, collect the technical data, submit the file to the manufacturer, and follow it up until it is resolved. With Solar COMFY, replacement under warranty is free of charge. With Solar EYE, we charge a fixed amount of 75 euros excluding VAT for the replacement of your inverter. If the defect falls outside the warranty, you as a subscriber enjoy a discount on the repair.
A solar plan runs for three years from the day you sign the contract. If you wish to stop after that, you must let us know at least one month before the end of that period by registered letter. If we hear nothing, your plan will automatically continue for one year.
For homes older than ten years, the reduced VAT rate of six percent applies to maintenance and repair. If your home is newer, it is twenty-one percent. You will see that difference automatically settled in your price calculation.
