Solar Assistance Privacy Statement

Who are we?

Solar Assistance BV processes the personal data of customers, prospects, website visitors, and other interested parties. We do this to correctly perform our services regarding solar panels, monitoring, maintenance, cleaning, technical assistance, and related services.

What personal data do we collect?

We may collect the following data, among others:

• First and last name
• Email address
• Phone number
• Address details
• Data about your solar installation
• Information you provide via contact, quote, or service forms
• Communication data such as emails, quotes, maintenance requests, and service requests
• Billing and payment details
• Technical data regarding the use of our website, such as IP address, browser information, and cookies

Why do we process your data?

We process your personal data for the following purposes:

• Preparing quotes and processing requests
• Performing maintenance, repairs, monitoring, and other services
• Customer service and technical support
• Administrative and legal obligations
• Improving our services and website
• Informing you about products, services, promotions, events, and news from Solar Assistance if you have given permission or if this is permitted under applicable legislation

Legal basis for processing

We process personal data based on:

• Performance of a contract
• Your consent
• Legal obligations
• Our legitimate interest in improving our services and informing our customers about relevant products and services

Sharing personal data

Your personal data will never be sold to third parties.

If necessary, we may share data with:

• Technical partners and subcontractors involved in the performance of our services
• Software, cloud, and hosting providers
• Accounting, legal, and administrative service providers
• Government authorities when legally required

Necessary agreements are made with all processors who process personal data on our behalf to protect your data.

Retention period

We do not store your personal data longer than necessary for the purposes for which it was collected or as long as legally required.

Your rights

You have the right to:

• Request access to your personal data
• Have incorrect data corrected
• Have your data deleted if legally possible
• Object to certain processing activities
• Restrict the processing of your data
• Transfer your data to another party
• Withdraw your consent for marketing communication at any time

Newsletters and commercial communication

If you give your consent, Solar Assistance can inform you about news, promotions, offers, events, and other commercial communications.

You can unsubscribe at any time via the unsubscribe link in our emails or by contacting us.

Security of your data

Solar Assistance takes appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or disclosure.

Contact

Do you have questions about this privacy statement or do you wish to exercise one of your rights? Please contact us via:

Solar Assistance BV
Email: support@solar-assistance.be