✓ Technical assistance for companies

Malfunction or defect in your solar installation? We resolve it quickly

From an inverter malfunction to an insulation fault or a failed string: we track down the cause and provide professional repairs. For every brand and every commercial installation, so your production is back up and running as soon as possible.

What we solve

From inverter to connector: we find the cause

A malfunction does not always have one clear cause. Our technicians measure the entire installation and address the actual problem.

Inverter malfunction

Error code, red light, or an inverter that keeps shutting down. The inverter is the component that fails most frequently.

Everything about inverter malfunctions →

Insulation fault or earth leakage

Moisture, damaged cables, or poor connectors prevent the inverter from starting for safety reasons. We test the installation and locate the problem.

Failed strings or panels

A defective connector, fuse, or panel can shut down an entire string. The installation still runs, but produces noticeably less.

Communication and monitoring

No more data in your portal doesn't always mean a standstill, but it does mean you're no longer informed. We restore the connection.

Tripping safety devices

A residual current device (RCD) or circuit breaker that trips regularly indicates an underlying problem. We look for the cause instead of just switching it back on.

Damage to panels or cabling

Weather, animals, or wear and tear can damage panels, cables, and connectors. We repair or replace what is necessary.

Our approach

How we tackle a technical problem

01 Reporting and analysis

You report the problem by phone or via our form. Where possible, we analyze the data and error codes remotely right away.

02 On-site diagnosis

Our technician tests the installation and traces the cause, from inverter to connector.

03 Repair

We repair the defect or replace the component, and plan the intervention so that your business operations experience minimal disruption.

04 Report and follow-up

You receive a clear intervention report. If the component is under warranty, we follow up on the file with the manufacturer.

Why Solar Assistance

A partner who knows your installation inside out

Every brand, every installation

It doesn't matter who installed your system or which brands are used.

Even if your installer is no longer in business

We take over the technical follow-up, including warranty claims with the manufacturer.

Experience since 2012

Our technicians know the typical malfunctions and resolve them correctly, the first time.

Single point of contact

Diagnosis, repair, warranty, maintenance, and monitoring with a single partner.

Minimal interruption

We plan interventions in consultation with your schedule.

From SME to solar park

We work on installations of any size, from a commercial roof to a large logistics center.

Repowering

Outdated installation? Give it a second life

Older panels and inverters produce less and fail more often. With repowering, we replace outdated components with more efficient alternatives, tailored to the capacity of your installation.

Frequently Asked Questions

Questions about technical assistance

Frequently Asked Questions

For commercial installations of every size and every brand, even if we did not install them ourselves.

Yes. A bankruptcy does not void the manufacturer’s warranty. We take over the technical follow-up and the warranty files with the manufacturer.

For Solar Assistance customers, we provide an intervention within 48 hours of the report.

Yes. After each intervention, you receive a report with the identified cause, the work performed, and any recommendations.

With repowering, we replace outdated panels or inverters with more efficient alternatives. This increases the yield and reduces the risk of malfunctions.

Yes. In an O&M contract, you combine monitoring, preventive maintenance, and fast technical assistance with one partner.